Richard Randall, P.E.
CAI Principal

Rich’s focus is break-through strategy and operating excellence. He works directly with CEO’s, presidents and boards, and has coached numerous business leaders. Client industries include manufacturing, distribution, healthcare, family entertainment, construction and non-profits. Since 2010, Rich has also acted as interim President and COO for The Rose Corp, a family-owned contract manufacturer in Reading, PA.

Previously, Rich was with ITT Industries for 25 years. His most recent role was Vice President of the Industrial Process Division and General Manager of the Pure-Flo Solutions Group (PFSG), a $125 million bio-pharm process-equipment business with seven plants located in the US and Europe. This unit’s portfolio included products that were number one in North America and the UK and solidly in the top three world-wide. His team earned awards for growth, operating excellence and new product innovation and regularly were near the top of ITT Industries in on-time delivery, cycle time reduction, inventory turns and operating income.
Before taking on this leadership role, Rich was Director of Research, Development and Engineering for the Engineered Process Solutions Group. His team pioneered ITT’s implementation of the Stage Gate new product development process, working directly with Robert Cooper, the developer of Stage Gates and author of “Winning at New Products.”

Rich was selected by ITT in 1997 for the inaugural class of the ITT Strategic Management Program, an intense course of study at the Ashridge Business School in Berkhamsted, UK. The course was developed and delivered by Ashridge and the Duke University Fuqua School of Business. In 2002 he was in the first wave in the new ITT Industries Executive Leadership Development Program.

Rich’s first exposure to the concepts of Operational Excellence came in 1995, when he was chosen to lead a major ERP implementation; a pilot for an entire group rollout. Using the process reengineering principles of Mike Hammer and the ERP principles of Oliver Wight, he led the team to Class A results. The project was used as a template for the rest of the group and Rich was awarded ITT’s Gold Quality Award for his personal contributions to the improvement of product configuration processes. He frequently consulted in the ensuing rollout in multiple ITT units.

Following the ERP projects, Rich was a key contributor in achieving ISO 9001 certification and in the adoption of Lean Six Sigma across multiple units, becoming a Certified Six Sigma Green Belt in the process.

Rich writes a biweekly management and strategy column, “The Whiteboard” in the Central Pennsylvania Business Journal. He has been a guest lecturer on leadership for the Penn State University Engineering Leadership Minor. From 2007-2013 he was a member of the board and executive board of the Penn State Alumni Association, the world’s largest dues-paying organization of its kind. He currently serves on the advisory boards of The Rose Corp and IO Creative Group, a marketing company with offices in Pennsylvania and Florida. He is also active in community service as a Rotarian and a member of the boards of the Susan Byrnes Health Education Center and Olivia’s House, a grief center for children.

Rich received a Bachelor’s degree in Mechanical Engineering from Penn State University and studied business at Loyola College of Baltimore. He received a Six Sigma Green Belt from the University of Michigan and a Lean Six Sigma Black Belt from Acuity Institute. He is a registered professional engineer in Pennsylvania and holds multiple US and foreign patents.